SNAP Connect DHS has introduced SNAP Connect to provide customers with more flexibility and convenience when completing an interview as part of their initial application or renewal. With SNAP Connect, customers will be able to call in for their interview at a time and date that is convenient for the customer. A pilot for SNAP Connect will begin in January 2025. Read the full release here: https://dhs.ri.gov/press-releases/ri-dhs-introduces-snap-connect-providing-freedom-beneficiaries-choose-date-and-time
Technology Adoption Days Technology Adoption Days provide customers with weekly opportunities every Wednesday to learn how to access the Customer Portal (healthyrhode.ri.gov) and mobile app. Through this initiative, customers will learn how to make the best use of DHS's digital resources to access and update their cases anytime and anywhere. Read the full release here: https://dhs.ri.gov/press-releases/ri-dhs-launches-technology-adoption-days-mobile-app-and-customer-portal-support
Community Reminder DHS offices will be closed on Election Day, Tuesday, Nov. 5, Veteran’s Day, Monday, Nov. 11, and Thanksgiving, Thursday, Nov. 28. For the weeks of Election Day and Thanksgiving, the Call Center will be open for the remaining four days of the week to accept incoming calls between 8:30 a.m. and 3 p.m. The week of Veteran’s Day, the Call Center days of operation will be Tuesday, Thursday and Friday. Customers will continue to have access to the Customer Portal (healthyrhode.ri.gov), the mobile app, and the self-service Call Center during the observances. Please plan accordingly.
Interpretation Services Available If you are seeking information about DHS programs and services in a language other than English, please be advised that interpretation services and/or interpreters are available to you at no cost. Persons with disabilities requiring another form of communication, such as auxiliary aids for hearing and the visually impaired, can inform DHS about their needs so appropriate accommodations can be made.
CCAP Provider Rates, Financial Information & Portal Help DHS' Office of Child Care reimburses child care providers approved to give care to children enrolled in the Starting RIght Child Care Assistance Program (CCAP). To become CCAP-approved, providers must complete the CCAP portion of the application, which includes a CCAP Provider Agreement, submit all required documentation and receive approval from the Office of Child Care. CCAP-approved providers are expected to enroll all CCAP eligible children using the Provider Portal after receiving a CCAP Certificate Number and a signed Parent/Provider Enrollment Agreement. A helpful resource for the Portal is below. The amount received is according to the time authorization (full week, three-quarter week, half week or quarter week) for each individual child in accordance with the reimbursement rate established by law for your particular child care provider type. The following are those rate charts as well as other needed financial information and documents. Licensed Center Child Care Weekly Rate July 2024 PDF file, less than 1mbmegabytes Licensed Center Child Care Weekly Rate July 2024 (Español) PDF file, less than 1mbmegabytes Licensed Family Child Care Weekly Rate July 2024 PDF file, less than 1mbmegabytes Licensed Family Child Care Weekly Rate July 2024 (Español) PDF file, less than 1mbmegabytes Licensed Exempt Child Care Weekly Rate English January 2022 PDF file, less than 1mbmegabytes Licensed Exempt Child Care Weekly Rate Spanish January 2022 PDF file, less than 1mbmegabytes Payment Schedule The following are the payment schedule in English and Spanish with Dates of Service, Batch Numbers, Reporting Deadline Dates, and the estimated Payment Dates. DHS 2025 CCAP Bi-Weekly Child Care Payment Schedule (English) PDF file, less than 1mbmegabytes DHS 2025 CCAP Bi-Weekly Child Care Payment Schedule (Español) PDF file, less than 1mbmegabytes DHS 2024 CCAP Bi-Weekly Child Care Payment Schedule (English) PDF file, less than 1mbmegabytes DHS 2024 CCAP Bi-Weekly Child Care Payment Schedule (Spanish) PDF file, less than 1mbmegabytes Request for Reimbursement CCAP Payment Request Form English PDF file, less than 1mbmegabytes CCAP Payment Request Form Spanish PDF file, less than 1mbmegabytes Direct Deposit CCAP Direct Deposit Form English PDF file, less than 1mbmegabytes CCAP Direct Deposit Form Spanish PDF file, less than 1mbmegabytes CCAP Provider Portal This Quick Reference Guide (QRG), below in English and in Spanish, provides an overview of how to log in, enroll a child, search for and submit attendance and view reports and correspondence. CCAP Provider Portal QRG English PDF file, about 1mbmegabytes CCAP Provider Portal QRG Spanish PDF file, about 1mbmegabytes More Helpful Resources Helpful handbooks and forms for CCAP providers and those licensed not servicing CCAP children can be found here.