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If you are having difficulties, please click here for some tech resources and how-to guides. 

To check your balance, you can go to ebtedge.com or call 1-888-979-9939.

If you have been receiving benefits, but did not receive them this month, it may be because your case has closed or your recertification is still being processed. You can learn the status of your benefits or recertification:

Online: To manage your case online, visit HealthyRhode RI. Once your account has been set up, you may:

  • View your application status.
  • See forms you need to complete.
  • See if your have an interview scheduled or need to return documents to determine eligibility.

Phone: To check the status of your SNAP application or recertification, you may use our self-service options by calling 1-855-MY-RIDHS (1-855-697-4347) and selecting option #2.

You may talk to a DHS representative Monday through Friday 8:30AM – 3PM by calling 1-855-MY-RIDHS (1-855-697-4347).

If you applied for benefits within the past 30 days (90 days for Long Term Services and Supports or 7 days if you believe you were eligible for expedited SNAP), your application is still within the window for processing and you should receive a decision soon. You may inquire about the status of your application using the resources below:

Online: To manage your case online, visit HealthyRhode RI. Once your account has been set up, you may:

Phone: To check the status of your SNAP application or recertification, you may use our self-service options by calling 1-855-MY-RIDHS (1-855-697-4347) and selecting option #2.

You may talk to a DHS representative Monday through Friday 8:30 a.m. – 3:30 p.m. by calling 1-855-MY-RIDHS (1-855-697-4347), for further assistance.

  •  View your application or recertification status to see if your application is approved, denied, or pending.
  • Learn the time of your interview or any verifications you need to provide to complete eligibility determination.

You should have or will receive a notice in the mail regarding your benefit changing and the specific reason(s) why your benefit changed.

You can also view your notices on HealthyRhode RI once you have registered for an account.

Your benefits could change due to one of the following reasons below or any combination of them, including but not limited to:

Visit the Most Common Programs section for information on the application process and guidelines for eligibility determination.

For detailed information about our programs, the rules and regulations, and additional resources, see Programs & Services.

You may talk to a DHS representative Monday through Friday 8:30 a.m. – 3:30 p.m. by calling 1-855-MY-RIDHS (1-855-697-4347), for further assistance.

  • Change in income
  • Change in household size
  • Policy change
  • Cost of living change
  • Reported expenses
  • Lack of supporting documentation
  • Recertification or interim not received by due date

You should have or will receive a notice in the mail regarding your benefits ending or being denied and the specific reason(s) why your benefits ended or were denied. You can also view your notices on HealthyRhode RI once you have registered for an account.

Your benefits could end or be denied due to one of the following reasons below or any combination of them, including but not limited to:

  • Change in income
  • Change in household size
  • Policy change
  • Cost of living change
  • Reported expenses
  • Lack of supporting documentation
  • Recertification or interim not received by due date
  • The interview necessary for your program was not completed

Visit the Programs and Services pages for information on the application process and guidelines for eligibility determinations for the desired program.

You may also talk to a DHS representative Monday through Friday 8:30AM – 3PM by calling 1-855-MY-RIDHS (1-855-697-4347).

Online: To request an EBT card online, visit www.ebtedge.com.

Phone: If your card is lost, stolen or damaged, you can request a replacement card by calling EBTedge at 1-888-979-9939. 

As a third option, you can also fill out a replacement EBT form and submit it to DHS. Find the form in English, Spanish and Portuguese here along with more EBT card information.  

Online: You may report changes to your case by visiting HealthyRhode RI and managing your case online.

Phone: You may report changes by calling 1-855-MYRIDHS (1-855-697-4347) and speaking with a DHS representative between Monday – Friday 8:30 a.m. – 3:30 p.m.

In Person: You may report changes by dropping off verifications at your local DHS office.

Mail: You may mail the completed change report form to:

A change report form is available to be printed from the SNAP Other Forms page - Change Report Form section located on the DHS website.

The following changes may impact the eligibility and enrollment of anyone in your household. They must be reported within 10 days of the date of the change.

RI Department of Human Services

P.O. Box 8709

Cranston, RI 02920-8787

  • Residential address
  • Mailing address
  • Income
  • Marital status;
  • Persons moving in or out of your home, or who is in your tax filing unit
  • Pregnancy status of any person in the household
  • Incarceration or institutional status
  • Access to other health insurance coverage including eligibility for Medicare or access to insurance through your job or through a family member’s job
  • Immigration or citizenship status
  • Birth, adoption, placement for adoption, marriage, divorce, or death
  • Federal income tax filing status; or
  • The number of tax dependents claimed on federal income taxes

Phone: You may cancel your benefits by calling 1-855-MYRIDHS (1-855-697-4347) and speaking with a DHS representative between Monday - Friday 8:30 am through 3:30pm.

Phone: You may confirm or reschedule an appointment by calling 1-855-MYRIDHS (1-855-697-4347) and selecting option #4.

For phone interviews, Call Center staff can complete your interview at the time of your call if you have sent in all the necessary documentation.

Online: If an award letter is sufficient proof of benefits, you may print that from your customer account online at HealthyRhode RI.

Phone: You may request verification documents by calling 1-855-MYRIDHS (1-855-697-4347) and selecting option #3 to request a Benefit Decision Notice.

Online: You may apply for benefits online by visiting HealthyRhode RI.

In Person: You may apply for benefits by downloading an application for one of our programs here. Be sure to complete and sign the application before mailing it to or dropping it off at a local DHS office.

Mail: You may mail the completed application to:

RI Department of Human Services

P.O. Box 8709

Cranston, RI 02920-8787

For health coverage, visit HealthSourceRI (open Monday through Friday, 8:00am to 7:00pm) at:

401 Wampanoag Trail

East Providence, RI 02915

You may request an application be mailed to you by calling 1-855-MYRIDHS (1-855-697-4347) and selecting option #3.

There are many partner agencies who can meet you in your community to help you with applications and forms:

Online: You may find more information about our programs, the rules and regulations, and additional resources online at Programs & Services.

Visit the Most Common Programs section for information on the application process and guidelines for eligibility determination.

Phone: You can talk to a DHS representative Monday - Friday 8:30 a.m. – 3:30 p.m. by calling 1-855-MY-RIDHS (1-855-697-4347) for further assistance.

Online: You may scan and upload your documents online by managing your case at HealthyRhode RI.

Mail: You may mail your documents to:

In Person: You may drop off your documents in person by visiting your local DHS office.

Fax: You may fax your documents to your local DHS office by using the fax numbers located here.

If you are asked to provide further documentation, you have 10 days to provide the requested documentation to DHS.

  • P.O. Box 8709
    Cranston, RI 02920

Households will receive a Recertification form in the 11th month of the certification period (or, for SNAP, the 23rd month of the certification period for households with all elderly or disabled members). The household must complete and submit this form by its due date, participate in an interview (for SNAP, RIW, or GPA) and provide required documents in order to continue to receive benefits beyond the end of the certification period.

Sign and date the Recertification Form, include copies of the requested documents and submit it via:

Mail: addressed to:

In Person: You may drop off your Recertification Form in person by visiting your local DHS office.

Online: managing your case at HealthyRhode RI to make the changes on the Recertification Form and upload copies of the requested documents.

There are many partner agencies who can meet you in your community to help you with applications and forms:

If you submit a recertification form after your certification period has expired, the form will be considered an initial application for benefits. Benefits will be effective as of the date that the form was received by DHS.

State of Rhode Island

P.O. Box 8709

Cranston, RI 02920-8787

You may request an appeal by doing one of the following:

Online: Log into your account at HealthyRhode RI and click on "file an appeal".

Phone: You can file an appeal regarding Medicaid and Private Health Coverage through HealthSource RI by calling HealthSource RI at 1-855-840-HSRI (4774). For questions about filing an appeal for human services programs such as SNAP, RIW, Child Care, GPA, or SSP call the Department of Human Services at 1-855-MY-RI-DHS (1-855-697-4347).

In Person: You may drop off your Appeal Form by visiting your local DHS office.

Mail: complete this form and mail it to:

ATTN: Appeals STATE OF RHODE ISLAND

P.O. Box 8709

Cranston, RI 02920-8787

Additional information regarding appeals and the appeals process may be found here.

 

You can find more information about the annual Medicaid plan change opportunity on the EOHHS webpage here: https://eohhs.ri.gov/Home/PlanChange.aspx

If you applied for benefits more than 30 days ago (90 days for Long Term Services and Supports or 7 days if you believe you were eligible for expedited SNAP) and you have not received an eligibility determination from us or need additional help with your benefits or applications, you may Contact Us.