SNAP Connect DHS has introduced SNAP Connect to provide customers with more flexibility and convenience when completing an interview as part of their initial application or renewal. With SNAP Connect, customers will be able to call in for their interview at a time and date that is convenient for the customer. A pilot for SNAP Connect will begin in January 2025. Read the full release here: https://dhs.ri.gov/press-releases/ri-dhs-introduces-snap-connect-providing-freedom-beneficiaries-choose-date-and-time
Technology Adoption Days Technology Adoption Days provide customers with weekly opportunities every Wednesday to learn how to access the Customer Portal (healthyrhode.ri.gov) and mobile app. Through this initiative, customers will learn how to make the best use of DHS's digital resources to access and update their cases anytime and anywhere. Read the full release here: https://dhs.ri.gov/press-releases/ri-dhs-launches-technology-adoption-days-mobile-app-and-customer-portal-support
Community Reminder DHS offices will be closed on Election Day, Tuesday, Nov. 5, Veteran’s Day, Monday, Nov. 11, and Thanksgiving, Thursday, Nov. 28. For the weeks of Election Day and Thanksgiving, the Call Center will be open for the remaining four days of the week to accept incoming calls between 8:30 a.m. and 3 p.m. The week of Veteran’s Day, the Call Center days of operation will be Tuesday, Thursday and Friday. Customers will continue to have access to the Customer Portal (healthyrhode.ri.gov), the mobile app, and the self-service Call Center during the observances. Please plan accordingly.
Interpretation Services Available If you are seeking information about DHS programs and services in a language other than English, please be advised that interpretation services and/or interpreters are available to you at no cost. Persons with disabilities requiring another form of communication, such as auxiliary aids for hearing and the visually impaired, can inform DHS about their needs so appropriate accommodations can be made.
Loss of Food Reminder to Our SNAP Recipients Published on Monday, December 07, 2020 With the recent power outages, the Department of Human Services (DHS) would like to remind the individuals and families we serve that the Supplemental Nutrition Assistance Program (SNAP) recipients may seek and receive replacement SNAP benefits due to a loss of food caused by a disaster. Power outages of 4+ hours meet that criteria. Households seeking to replace benefits must report the loss within 10 days. They then have an additional 10 days to submit their signed affidavit of loss; see the SNAP-55 form to report loss of food that can be found on the DHS Website SNAP Other Forms page (direct link listed below). DHS typically gets a list from National Grid to confirm energy loss. Though this may happen, the verification of loss can be a landlord, neighbor, community agency staff member, etc. It does not need to be the power company. Our staff knows the SNAP-55 process and are ready to help those who need it. SNAP recipients who lose food due to power outage are encouraged to seek replacement benefits. However, in the event that at least 50 percent of a certain community (eg. city, zip code) is reported to be without power for more than 4 hours, the Department may opt to apply for and receive a waiver from the Food and Nutrition Service (FNS) for mass replacement of benefits. This will allow for an automated mass replacement of a percentage of SNAP benefits for households in the designated cities and towns.