SNAP Connect DHS has introduced SNAP Connect to provide customers with more flexibility and convenience when completing an interview as part of their initial application or renewal. With SNAP Connect, customers will be able to call in for their interview at a time and date that is convenient for the customer. A pilot for SNAP Connect will begin in January 2025. Read the full release here: https://dhs.ri.gov/press-releases/ri-dhs-introduces-snap-connect-providing-freedom-beneficiaries-choose-date-and-time
Technology Adoption Days Technology Adoption Days provide customers with weekly opportunities every Wednesday to learn how to access the Customer Portal (healthyrhode.ri.gov) and mobile app. Through this initiative, customers will learn how to make the best use of DHS's digital resources to access and update their cases anytime and anywhere. Read the full release here: https://dhs.ri.gov/press-releases/ri-dhs-launches-technology-adoption-days-mobile-app-and-customer-portal-support
Community Reminder DHS offices will be closed on Election Day, Tuesday, Nov. 5, Veteran’s Day, Monday, Nov. 11, and Thanksgiving, Thursday, Nov. 28. For the weeks of Election Day and Thanksgiving, the Call Center will be open for the remaining four days of the week to accept incoming calls between 8:30 a.m. and 3 p.m. The week of Veteran’s Day, the Call Center days of operation will be Tuesday, Thursday and Friday. Customers will continue to have access to the Customer Portal (healthyrhode.ri.gov), the mobile app, and the self-service Call Center during the observances. Please plan accordingly.
Interpretation Services Available If you are seeking information about DHS programs and services in a language other than English, please be advised that interpretation services and/or interpreters are available to you at no cost. Persons with disabilities requiring another form of communication, such as auxiliary aids for hearing and the visually impaired, can inform DHS about their needs so appropriate accommodations can be made.
COVID-19 SNAP Update and New Pandemic-EBT benefits (P-EBT) for Some Families with School Age Children Published on Monday, April 20, 2020 The USDA Food and Nutrition Service (FNS) recently granted Rhode Island the authority to issue Pandemic-EBT benefits (P-EBT) to Supplemental Nutrition Assistance Program (SNAP) and non-SNAP households with one or more children who have temporarily lost access to free or reduced-price meals at school due to COVID-19 school closures. For households receiving SNAP benefits, the additional benefits will be added to their existing EBT cards. Households not currently receiving SNAP benefits will receive a new P-EBT card in the mail with benefits automatically added and a personal identification number (PIN) and setup instructions. The Department of Human Services (DHS) will calculate monthly benefits for each eligible child in the household equal to the daily reimbursement for free breakfast and lunch ($5.70) multiplied by the number of days school was canceled in the months of March and April. Additional benefits will be added to the same EBT card if school closures continue in May and June 2020. The first issuance will be for 34 days to cover the school closures from March 16, 2020 through April 30, 2020. That's $193.80 per child. Working in partnership with RIDE to identify children receiving free or reduced-price meals, DHS estimates issuing P-EBT benefits to 32,465 children whose families are SNAP recipients and 40,740 children whose families do not receive SNAP benefits for this first issuance. • Households where DHS was able to match their child's name to a current SNAP case will receive the benefit on their current EBT card on Monday, April 20. • Children in non-SNAP households who receive free or reduced price meals will receive a new card by May 1 with PIN and setup instructions and the funds added to those cards. To the rights is a picture of what will come with the card. It will be in English and in Spanish.