SNAP Connect DHS has introduced SNAP Connect to provide customers with more flexibility and convenience when completing an interview as part of their initial application or renewal. With SNAP Connect, customers will be able to call in for their interview at a time and date that is convenient for the customer. A pilot for SNAP Connect will begin in January 2025. Read the full release here: https://dhs.ri.gov/press-releases/ri-dhs-introduces-snap-connect-providing-freedom-beneficiaries-choose-date-and-time
Technology Adoption Days Technology Adoption Days provide customers with weekly opportunities every Wednesday to learn how to access the Customer Portal (healthyrhode.ri.gov) and mobile app. Through this initiative, customers will learn how to make the best use of DHS's digital resources to access and update their cases anytime and anywhere. Read the full release here: https://dhs.ri.gov/press-releases/ri-dhs-launches-technology-adoption-days-mobile-app-and-customer-portal-support
Community Reminder DHS offices will be closed on Election Day, Tuesday, Nov. 5, Veteran’s Day, Monday, Nov. 11, and Thanksgiving, Thursday, Nov. 28. For the weeks of Election Day and Thanksgiving, the Call Center will be open for the remaining four days of the week to accept incoming calls between 8:30 a.m. and 3 p.m. The week of Veteran’s Day, the Call Center days of operation will be Tuesday, Thursday and Friday. Customers will continue to have access to the Customer Portal (healthyrhode.ri.gov), the mobile app, and the self-service Call Center during the observances. Please plan accordingly.
Interpretation Services Available If you are seeking information about DHS programs and services in a language other than English, please be advised that interpretation services and/or interpreters are available to you at no cost. Persons with disabilities requiring another form of communication, such as auxiliary aids for hearing and the visually impaired, can inform DHS about their needs so appropriate accommodations can be made.
Additional Help for SNAP Recipients and Rhode Island Works Families Published on Wednesday, June 10, 2020 Starting June 10, 2020 for the first time, the Supplemental Nutrition Assistance Program (SNAP) participants will be able to select and pay for their groceries online using their EBT card at Amazon and at participating Walmart stores. Households can purchase the same food online that they would normally purchase in the store at Walmart. As Governor Raimondo recently remarked, we want families and individuals to have as many food access options as possible, particularly if they are sick or have underlying health conditions and need to stay home. The Department of Human Services (DHS) also recently received approval to issue a Rhode Island Works emergency payment to families currently receiving these RI Works benefits. This payment is to help offset expenses that may have occurred during this pandemic. The $1.6M through the CARES Act will help 3,700 Rhode Island Works families and is a one-time payment for families who were eligible in either April or May and are receiving benefits in June. The funds will be put on parents' EBT cards on June 19, 2020.